Privacy Policy | Tigreo Metal & Doors

Last updated: April 2024

1. Introduction

Tigreo Metal & Doors ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tigreomeot.media or use our services.

Please read this privacy policy carefully. By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

We may collect information about you in various ways:

Personal Data: Name, email address, postal address, and other contact information you provide when requesting a quote or contacting us.
Property Information: Details about your property relevant to providing our window and door installation services.
Usage Data: Information about how you interact with our website, including pages visited, time spent, and navigation patterns.
Device Data: Information about your device, browser type, IP address, and operating system.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide quotes and arrange surveys for our products and services
To communicate with you about your enquiry or order
To improve our website and services
To send marketing communications (only with your consent)
To comply with legal obligations
To protect our rights and prevent fraud

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Contract: Processing necessary to fulfil a contract with you or take steps at your request before entering a contract.
Consent: Where you have given clear consent for us to process your data for a specific purpose.
Legitimate Interests: Processing necessary for our legitimate business interests, provided these do not override your rights.
Legal Obligation: Processing necessary to comply with the law.

5. Information Sharing

We do not sell your personal information. We may share your data with:

Service Providers: Third parties who help us operate our business, such as IT support, payment processors, and marketing services.
Professional Advisers: Lawyers, accountants, and insurers where necessary.
Regulatory Authorities: Where required by law or to protect our legal rights.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Typically, customer records are retained for 7 years after our last interaction.

8. Your Rights

Under UK data protection law, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure (right to be forgotten)
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making

To exercise any of these rights, please contact us at [email protected].

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Tigreo Metal & Doors
Unit 7, Riverside Business Park
145 Thames Road
London SE10 8QR
Email: [email protected]